- At Emerald Views Real Estate Broker, we are dedicated to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information. We are committed to maintaining your trust by handling your personal data responsibly.
Sources of Your Personal Data
- 2. We collect personal data from various sources, including:
Emerald Views Websites: Our official websites and micro-sites on social media platforms.
Electronic Communications: Emails, text messages, and other forms of electronic communication.
Customer Service: Interactions via phone, chat, email, or messaging services.
Registration Forms: Information from printed or digital forms, surveys, and promotional events.
Feedback Portals: Data from feedback or complaints submitted via our platforms.
Advertising: Information from interactions with our advertisements.
Career Portal: Information provided through our recruitment platform.
Other Sources: Social media, market research, third-party agents, and public records.
This policy does not cover information collected through third-party websites or applications.
- Information We Collect and How We Use It
3.1 Responding to Queries: We use your personal data to address inquiries and help you find suitable properties. This includes information like your name, contact details, and nationality.
3.2 Sales Purchase Agreements: For property purchases, we collect necessary personal data for contractual and regulatory purposes, including identity verification.
3.3 Feedback and Complaints: To improve our services, we collect feedback and complaints, using details like name and transaction information.
3.4 Personalization and Offers: We use your data to tailor our communications and offer relevant promotions based on your interests.
3.5 Email Campaigns: We track interactions with our email campaigns to tailor marketing efforts and assess interest.
3.6 Advertisements: We use your data to display targeted advertisements and partner with third parties for enhanced advertising.
3.7 Opt-Out Requests: We manage and comply with opt-out requests to respect your communication preferences.
3.8 Automatic Data Collection: We collect data such as browsing patterns and usage details to improve our services and user experience.
3.9 Information from Others: We may receive personal data from third parties who refer you to our services or products.
- How to Opt-Out
Email: Click the unsubscribe link in our emails.
SMS: Follow the opt-out instructions in the message.
Contact Us: Reach out using the contact details provided in Section 9.
- Data Sharing
We may share your information with:
EVR: For internal purposes across our group companies.
Third Parties: Service providers, partners, and vendors supporting our operations.
Business Partners: For special offers and financing options.
Legal and Regulatory Authorities: As required by law or to protect our rights.
Buyers or Successors: In the event of a merger or asset transfer.
- Data Retention
We retain your personal information only as long as necessary to fulfill its purpose, comply with legal obligations, or resolve issues. Afterward, data will be securely disposed of.
- Your Rights
You have rights regarding your personal data, including:
Access: Request a copy of your data.
Rectification: Correct or complete inaccurate data.
Restriction: Limit processing in certain situations.
Erasure: Request deletion of your data in specific cases.
Objection: Object to certain types of processing.
Portability: Request your data in a transferable format.
Withdrawal of Consent: Withdraw consent where processing is based on it.
Complaints: Lodge a complaint with a supervisory authority if you’re dissatisfied.
For more information or to exercise these rights, contact us using the details in Section 9.
- Policy Updates
We may update this policy from time to time. Continued use of our services indicates acceptance of changes. Please review the policy periodically.
- Contact Us
For queries regarding this policy, contact us:
Email: [email protected]
Phone: +971 4 8355 835
Mail: Office 601, Building 12, Bay Square, Business Bay
