Privacy Policy
Emerald Views Real Estate
Welcome to Emerald Views Real Estate (“we,” “us,” or “our”). We are a real estate company based in Bay Square, Business Bay, Dubai, specializing in off-plan and secondary properties across Dubai. Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with us, or use our services.
By accessing our website or providing us with your personal information, you agree to the terms outlined in this Privacy Policy. If you do not agree with this policy, please do not use our services or website.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
- Name, email address, phone number, and other contact details you provide when you inquire about properties, request a consultation, or sign up for newsletters.
- Identification details (e.g., passport or Emirates ID) when required for property transactions or legal purposes.
- Financial information (e.g., payment details) when you engage in transactions with us.
b. Non-Personal Information
- Browser type, IP address, device information, and browsing behavior collected through cookies and similar technologies when you visit our website.
- General location data based on your IP address or provided details.
c. Information from Third Parties
- Data from real estate platforms, partners, or public records related to your property preferences or transactions.
2. How We Collect Information
We collect information:
- Directly from you when you fill out forms, contact us, or engage in property transactions.
- Automatically through website analytics tools, cookies, and tracking technologies.
- From third-party sources, such as developers, agents, or government entities, as part of our services.
3. How We Use Your Information
We use your information to:
- Provide real estate services, including property searches, consultations, and transaction support for off-plan and secondary properties.
- Respond to your inquiries and communicate with you about properties, offers, or updates.
- Process payments and complete transactions.
- Improve our website, services, and customer experience through analytics.
- Send you marketing materials, newsletters, or promotional offers (with your consent, where required).
- Comply with legal obligations under UAE laws and regulations.
4. How We Share Your Information
We may share your information with:
- Service Providers: Third-party vendors (e.g., IT support, payment processors) who assist us in delivering our services.
- Business Partners: Developers, property owners, or other real estate entities involved in your transaction.
- Legal Authorities: When required by law, court order, or government regulation in the UAE.
- Successors: In the event of a merger, acquisition, or sale of our business assets.
We do not sell your personal information to third parties for marketing purposes.
5. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no online system is completely secure, and we cannot guarantee absolute security of your data.
6. Your Rights
Under applicable UAE laws, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data, subject to legal retention requirements.
- Withdraw consent for marketing communications at any time.
To exercise these rights, please contact us at the details provided below.
7. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience, analyze traffic, and personalize content. You can manage your cookie preferences through your browser settings, though disabling cookies may affect website functionality.
8. International Data Transfers
As a Dubai-based company, your data is primarily stored and processed in the UAE. However, if we transfer your data outside the UAE (e.g., to international service providers), we will ensure appropriate safeguards are in place to protect your information.
9. Retention of Information
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by UAE law. For example, transaction-related data may be retained for legal or auditing purposes.
10. Third-Party Links
Our website may contain links to third-party sites (e.g., property developers or payment gateways). We are not responsible for the privacy practices of these external sites and encourage you to review their policies.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the “Last Updated” date revised accordingly.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out to us:
Emerald Views Real Estate
Address: Bay Square, Business Bay, Dubai, United Arab Emirates
Email: [Insert your email address]
Phone: [Insert your phone number]